Privacy Policy

Welcome to ProduceDynamics. We understand that you entrust us with sensitive business information and personal data. This Privacy Policy is our comprehensive commitment to transparency regarding how we collect, use, store, and protect your information across our website, browser platform, and mobile applications.

1. Information We Collect

We collect data to provide better services to all our users. The collection happens in three ways:

A. Information You Give Us

• Account Basics: Name, professional email, business phone number, and job title.
• Business Profile: Company name, registered address, GST/Tax IDs, and operational scale.
• Communication: Records of support sessions, implementation calls, and feedback.

B. Platform Usage Data (ERP & Logistics)

• Operational Inputs: Inventory levels, purchase orders, sales records, and warehouse activities log.
• Transaction metadata: Timestamps of actions, user roles performing specific tasks, and workflow progressions.

C. Mobile & Native Device Application Data

When you use the ProduceDynamics mobile application (available on iOS and Android), we may collect or request access to:

• Camera: For barcode scanning, capturing inventory receipts, and document digitization.
• Storage/Photos: For uploading profile documents, shipping manifests, and operational records.
• Location Data: To facilitate logistics tracking and "proof of delivery" features when actively using relevant freight modules.
• Push Notifications: To send real-time alerts for inventory thresholds, purchase orders, and workflow approvals.
• Device IDs: Unique identifiers for secure authentication and push service delivery.

D. Automated Technical Data

• Device Info: IP address, hardware model, operating system version, and unique device identifiers.
• Logs: Login attempts, system crashes, and platform performance metrics.
• Cookies: Small data files used for session persistence and security.

2. Mobile App Privacy & Deletion

In adherence to the **Google Play Store** and **Apple App Store** developer requirements:

• Account Deletion: Users can initiate account and data deletion directly through the 'Profile' or 'Settings' section of the mobile app, or via our Privacy Choices portal.
• Data Minimization: The app only requests permissions when they are functional requirements for the feature you are using.
• App Store Policies: ProduceDynamics maintains strict adherence to Apple and Google’s privacy disclosure mandates, ensuring all tracking and data handling is reflected in the official Store privacy labels.

3. How We Use Information

We process your data under the legal bases of Contractual Necessity and Legitimate Interests:

• Platform Operations: To enable the ERP functionalities you've subscribed to.
• Customer Support: To troubleshoot issues and provide implementation guidance.
• Product Improvement: Using anonymized aggregate data to develop new features.
• Safety & Security: To prevent fraud and unauthorized access.
• Legal Compliance: To meet tax reporting, audit, and regulatory requirements.

4. Data Sharing & International Transfers

We do not sell your personal or business data.

We share data only with trusted third-party service providers bound by strict confidentiality. For international users, we utilize Standard Contractual Clauses (SCCs) to ensure your data remains protected when transferred to our primary servers in India.

5. Data Security & Retention

We implement industry-standard security measures, including AES-256 encryption for data at rest and TLS/SSL for data in transit. We retain data only for as long as your account is active or needed for legal compliance.

6. Global & Regional Compliance

India (DPDP Act 2023 & IT Act 2000)

We comply with the Digital Personal Data Protection Act (DPDP) and the Information Technology Rules, 2011. You have rights to access, rectify, and nominate representatives.

Europe (GDPR) & Netherlands

We act as both a Data Controller and Processor. You have the right to erasure and portability. Inquiries can be escalation to the Autoriteit Persoonsgegevens.

United Kingdom (UK GDPR)

We adhere to the UK Data Protection Act 2018. Residents can contact the Information Commissioner's Office (ICO).

North America (PIPEDA & CCPA)

We maintain transparency for Canada (PIPEDA) and satisfy California (CCPA/CPRA) requirements.

7. Your Rights & Privacy Choices

You may Access, Export, Rectify, or Delete your data via our Choices page. Withdrawal of consent for marketing is available at any time.

8. Contact & Grievances

Samasra Soft Private Limited
Email: info@producedynamics.com
Phone: +91 7815925179
WhatsApp (Operational): +91 7815925179